The Technical Support Team at WaudWare is “the best” at supporting the products we sell and the industries we serve.  But don’t take our word for it.  In 2007, we conducted a Customer Survey to determine what customers "like most about working with WaudWare". With an overall response rate of 67%, the results were consistent! 100% of customers said it's our service they like the most!

We heard comments such as:

• friendly, helpful staff
• ease of access
• response time
• industry specific knowledge
• attention to customer needs

These days, everyone’s tooting their horn about how fabulous their service is. But when push comes to shove – who are you going to trust?  Take the WaudWare challenge… put us to the test!

Technical Support Contact Information

To contact someone in technical support dial 905.846.9737 and key in extension 565

For urgent matters, follow your message with pound (#) 3. Please note that our phone system will deliver urgent messages (those ones that were ended with #3) to us via pager or cell phone immediately. In this way, you can reach us 24 hours a day, 7 days a week.

Regular Support Hours:  8:00 am - 5:00 pm Monday to Friday (excluding holidays)

Service Rates

For WaudWare customers with an active agreement, our service rate effective January 1, 2010 is $126 per hour.  If there is no active agreement, the rate is $150 per hour. Typically services include:

• configuration
• custom programming
• installation
• technical support
• training

Hardware and Network Support

It is very important that there be a good working relationship between WaudWare and your hardware and network support supplier. One of the most frustrating things you could experience is finger pointing between suppliers. If you have a supplier that you are currently happy dealing with, we will do our utmost to work with them.

Many of our customers use Muller Systems for their hardware and networking needs. We would be pleased to recommend Muller or one of the other suppliers we deal with. Here are links to some companies we have had good experiences with:

• Muller Systems
• Forvan Technology Services
• C.I.M. Solutions
• AD Computer Sales & Service
• On Call Computer Technicians

After Hours Support - For after hours hardware and networking support you will have to find out the policies of your supplier.  In the case of Muller Systems a prearranged date and time is required. Note that additional fees for after hours support will apply.  If you have not set up a prearranged date and time, you will have to wait until regular hours for assistance.