To contact someone in technical support call 905.846.9737 or 1-855-742-7776 or email support@waudware.com. We normally respond very quickly during regular business hours. However, please be aware that we will respond no later than the next business day to support phone calls or emails which arrive outside normal business hours.
Regular Support Hours: 8:00 am – 5:00 pm Monday to Friday (excluding holidays)
For urgent matters (24 hours a day / 7 days a week), flag your email as high importance and/or include the word “urgent” in the subject line; or call us at the numbers above.
If you call, press 1 for Technical Support – then press 0 to be directed to the urgent technical support mailbox and leave a detailed message. When you do this, our email / phone system will immediately deliver the urgent message to the person on call.
PICS and Related Software Support Services
Typical support services include:
- configuration
- custom programming
- installation
- technical support
- training
3rd Party Hardware and Network Support
It is very important that there be a good working relationship between WaudWare and your hardware and network support supplier. One of the most frustrating things you could experience is finger pointing between suppliers. If you have a supplier that you are currently happy dealing with, we will do our utmost to work with them.
Many of our customers use System Lifeline or Muller Systems for their hardware and networking needs. We would be pleased to recommend both of these companies as well as the other suppliers listed below.
- C.I.M. Solutions 905.458.5090
- Forvan Technology Services 519.539.0705
- Muller Systems 800.668.6954
- System Lifeline 905.497.7137
About WaudWare Technical Support
The Technical Support Team at WaudWare is “the best” at supporting our Produce Inventory Control System (PICS) software and the produce industry we serve. But don’t take our word for it. When we conducted a Customer Survey to determine what customers “like most about working with WaudWare”, the results were consistent! 100% of customers said it’s our service they like the most! We heard comments such as:
- friendly, helpful staff
- ease of access
- response time
- industry specific knowledge
- attention to customer needs
3rd Party Software We Use and Recommend
Confluence – https://www.atlassian.com/software/confluence
Confluence is a collaboration software program developed and published by Australian software company Atlassian. The WaudWare team loves being able to instantly update our documentation. We use it for PICS Help so that both our customers and our support team can read about how things work in PICS. We also use it for internal documentation, processes, and all sorts of other information tracking. It is awesome!
WinRAR – https://www.rarlab.com/
WinRAR is a trialware file archiver utility for Windows. It can create and view archives in RAR or ZIP file formats, and unpack numerous archive file formats. At WaudWare, we know the RAR Files produced are smaller than Zip files, and it has many features, which we find fast and handy.
Microsoft 365 – https://www.microsoft.com/en/microsoft-365
Microsoft 365 (formerly Office 365) is a cloud-powered subscription service from
Microsoft that includes premium desktop, web, and mobile versions of Office apps (Word, Excel, PowerPoint, Outlook). It features 1 TB of OneDrive cloud storage, advanced security (Defender), and, in some plans, Microsoft Copilot AI assistance, allowing for seamless, updated, and collaborative work across multiple devices.
