WaudWare Technical Support

To contact someone in technical support call 905.846.9737 or 1-855-742-7776 or email support@waudware.com. We normally respond very quickly during regular business hours. However, please be aware that we will respond no later than the next business day to support phone calls or emails which arrive outside normal business hours.

Regular Support Hours: 8:00 am - 5:00 pm Monday to Friday (excluding holidays)

woman using phoneFor urgent matters (24 hours a day / 7 days a week), flag your email as high importance and/or include the word "urgent" in the subject line; or call us at the numbers above.

If you call, press 1 for Technical Support - then press 0 to be directed to the urgent technical support mailbox and leave a detailed message. When you do this, our email / phone system will immediately deliver the urgent message to the person on call. 

PICS and Related Software Support Services

Typical support services include:

  • configuration
  • custom programming
  • installation
  • technical support
  • training

Our standard for remote support/training is Microsoft’s “Remote Desktop Connection” (RDP). We also use  www.Zoom.us, which we find can work when RDP is not an option. Should you have specific requirements for other remote access software, we can explore the costs and feasibility. Please contact us for more details on our remote support policy.

3rd Party Hardware and Network Support

It is very important that there be a good working relationship between WaudWare and your hardware and network support supplier. One of the most frustrating things you could experience is finger pointing between suppliers. If you have a supplier that you are currently happy dealing with, we will do our utmost to work with them.

Many of our customers use System Lifeline or Muller Systems for their hardware and networking needs. We would be pleased to recommend both of these companies as well as the other suppliers listed below.

3rd Party Software We Use and Recommend

Adobe Acrobat Reader - https://get.adobe.com/reader/
Adobe Acrobat Reader DC software is the free global standard for reliably viewing, printing, and commenting on PDF documents. At WaudWare, we find Acrobat reader to be the best type of PDF reader on the market. It is fast, free and has lots of useful features.

CIS - Continuous Improvement Software - http://cissoftware.com/waudware
A comprehensive management software solution for full compliance with SQF / FSSC 22000 / ISO 22000 / HACCP / GFSI  / SFCR / FSMA regulations. Most WaudWare customers need to have a comprehensive Food Safety plan. Some also need to maintain other certifications like HACCP, Global GAP, etc. CIS is an excellent way to track all the various tasks, documents, processes and more for these types of programs.

CodeTwo Exchange Rules - https://www.codetwo.com/exchange-rules-family/
A product we use to centrally manage our email signatures. It is very reasonably priced, and allows us to have a professional looking, centrally managed email signature system.

Confluence - https://www.atlassian.com/software/confluence
Confluence is a collaboration software program developed and published by Australian software company Atlassian. The WaudWare team loves being able to instantly update our documentation. We use it for PICS Help so that both our customers and our support team can read about how things work in PICS. We also use it for internal documentation, processes, and all sorts of other information tracking. It is awesome!

PDF Creator - https://www.pdfforge.org/pdfcreator
An application for converting documents into Portable Document Format (PDF) on Microsoft Windows operating systems. Here at WaudWare, this is our preferred software for creating PDFs when you print. It allows the PDF to be opened automatically after it has been created, and can be set up to allow you to email the PDF as well. For these 2 reasons, we prefer this to CutePDF, Microsoft’s PDF Printer and other PDF software.

WinRAR - https://rarlab.com/
WinRAR is a trialware file archiver utility for Windows. It can create and view archives in RAR or ZIP file formats, and unpack numerous archive file formats. At WaudWare, we know the RAR Files produced are smaller than Zip files, and it has many features, which we find fast and handy.

Zoom Video Communication - https://zoom.us/
Zoom offers communications software that combines video conferencing, online meetings, chat, and mobile collaboration. Based on our experience here at WaudWare, Zoom Video Communication is very easy to use, fast and reliable. There is a free version for sessions of up to 40 minutes, and for longer sessions, it is very affordable. It also has built-in chat capabilities, instant meetings, and many more features. We use it many times a day and love it.

About WaudWare Technical Support

The Technical Support Team at WaudWare is “the best” at supporting the products we sell - Produce Inventory Control System (PICS), Web-based Produce Inventory Control System (WebPICS) and Custom Programming Software - and the industries we serve. But don’t take our word for it. When we conducted a Customer Survey to determine what customers "like most about working with WaudWare", the results were consistent! 100% of customers said it's our service they like the most! We heard comments such as:

  • friendly, helpful staff
  • ease of access
  • response time
  • industry specific knowledge
  • attention to customer needs

These days, everyone’s tooting their horn about how fabulous their service is. But when push comes to shove – who are you going to trust? Take the WaudWare challenge… put us to the test!